Website:

http://www.citimortgage.com

Does this servicer participate in HAMP?    Yes
Does this servicer participate in 2MP?    Yes

The above information means that this particular company is one who actively participates in HAMP. Even if the servicer does not participate, all mortgage companies with loans owned by Fannie Mae and Freddie Mac are required to participate in HAMP. Visit the Freddie Mac or Fannie Mae Loan Look Up Tool to determine if your loan is held by Fannie Mae or Freddie Mac. However, I believe that you can only get a 2MP modification if both the servicer and investor participate.

Your loan may also be associated with MERS (or Mortgage Electronic Registration Systems). Visit the MERS web site to confirm if your loan is a "MERS" loan.

 

Mailing Address:

Notes:

Citi Ham Trial Agreements
NTSB 1680,
680 Colwell Blvd Irving, TX 75039


The authorization sent in to CitiMortgage must contain specific names of people in your office (you can use your company's name as long as you include the Tax ID #) in order to be accepted and contain verbage specific to CitiMortgage. They have an authorization form that they can fax to you.

Fax Numbers Report an Error
866-675-5772 Account Inquires (Authorization)
866-940-8124 (or 8125) Loan Modifications
636-261-4483 Loan Modifications (Home Equity Line of Credit)
866-641-4350 Short Sale

Phone Numbers

 

 

Report an Error
866-613-5636 Bankruptcy Dept.
800-788-4517 Collections (Home Equity Line of Credit)
800-283-7918, 800-422-1498 Customer Service
877-245-2511 Executive Office
866-255-3901 Home Preservation (for events like NACA)
866-272-4749 Loan Modifications
866-413-4560 8am-10pm EST Mortgage Outreach Services (handles HAMP trial period)
866-915-9417 Office of Home Preservation
866-777-5262 Refinance
866-520-5499 Short Sale

Documents

 
Authorization Form

CitiMortgage Workable Solutions Application

This should be submitted in conjunction with the HAMP RMA.

If you would like to get the latest documents, please check here.

 

 

If you see any other mistake or there is a new number you would like me to add, please let me know.
(This will allow you to contact contactlender.com, not your lending instituition.)