Does this servicer participate in HAMP?
Does this servicer participate in 2MP?
The above information means that this particular company is one who actively participates in HAMP. Even if the servicer does not participate, all mortgage companies with loans owned by Fannie Mae and Freddie Mac are required to participate in HAMP. Visit the Freddie Mac or Fannie Mae Loan Look Up Tool to determine if your loan is held by Fannie Mae or Freddie Mac. However, I believe that you can only get a 2MP modification if both the servicer and investor participate.
Your loan may also be associated with MERS (or Mortgage Electronic Registration Systems). Visit the MERS web site to confirm if your loan is a "MERS" loan.
HSBC has two different mortgage subsidiaries: HSBC Mortgage Services and HSBC Mortgage Corporation. Beneficial/HFC is a part of HSBC Mortgage Services. You should fax authorization to both, call both and then make note on your file which company handles your client's account.