Nationstar Mortgage LLC




Does this servicer participate in HAMP?    Yes
Does this servicer participate in 2MP?    Yes

The above information means that this particular company is one who actively participates in HAMP. Even if the servicer does not participate, all mortgage companies with loans owned by Fannie Mae and Freddie Mac are required to participate in HAMP. Visit the Freddie Mac or Fannie Mae Loan Look Up Tool to determine if your loan is held by Fannie Mae or Freddie Mac. However, I believe that you can only get a 2MP modification if both the servicer and investor participate.

Your loan may also be associated with MERS (or Mortgage Electronic Registration Systems). Visit the MERS web site to confirm if your loan is a "MERS" loan.


Mailing Address:


Attn: HAMP
350 Highland Drive
Lewisville, TX 75067

Nationstar is notorious for having a ton of phone/fax numbers for authorizations/modification packages that each go to a specific department. I do not have the time to find out which department each of these fax numbers go to; please enlighten me. Also, the last time I checked, borrowers had to call Nationstar, get a representative assigned to their case and fax all documents to that representative's fax number. Please let me know if this is still the case.

Fax Numbers Report an Error
972-459-1611 Authorization
469-312-4241 Authorization
972-315-6827 Loan Modifications
972-315-7759 Loan Modifications - Bankruptcy
469-549-2455 Payoff Department

Phone Numbers



Report an Error
877-550-4243 Bankruptcy - Customer Service
877-782-7612 Bankruptcy - Modifications
888-850-9398 Customer Service